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26/08/2010
Throughout the deep biting recession over the past couple of years, the public sector has been relatively bulletproof – until now.
But are there lessons learned during this time in the private sector that will help IT managers in the public sector face their upcoming challenges?
ICT spend in the public sector over the coming months is likely to be focused on technologies that are commonly spoken of in cost saving conversations – such as server virtualisation or cloud computing.
Desktop hardware’s only mention in this area is usually only in discussions around thin client. But what if you like your clients fat?
Earlier this year, global analysts techaisle issued a whitepaper entitled “SMBs - THE CASE FOR BUYING MODERN PCS”
During their research, techaisle managed to uncover some pretty interesting numbers while appraising businesses across the globe. Headline time – “nearly 40% of all PCs in small to medium sized businesses are over three years old” (wonder how this compares to the numbers in the public sector?).
They make 5 key findings in the white paper, which are explained as:
1. More secure: Research suggests that PCs older than 3 years are more susceptible to hardware and software failures, virus, spyware and malware attacks than newer PCs.
2. Improved productivity: Newer PCs experience 40 percent less downtime than older PCs – on an average 7 hours versus 10 hours for older PCs.
3. Less costly to maintain: The cost of maintaining newer PCs can often be 1.5 times less than the cost of maintaining older PCs.
4. Take advantage of newer applications.
5. Enhanced support: Older PCs are harder to support.
Some interesting findings that make the full white paper well worth reading and might help smooth over procurement discussions when a PC refresh is on the agenda.
It would have been good to see the energy efficiency improvements of the new Core i3, i5 and i7 range of processors and Windows 7 included in the cost profile (see image below). Energy efficiency gets an honourable mention, but I’m sure the numbers would make the case to upgrade even more compelling.
27/05/2010
Our customers tell us that visiting Ergo is one of the most rewarding visits, as it provides an opportunity to see some of the most innovative robotic manufacturing technology in Europe as well as a chance to see our customer focused product range.
As part of the visit you will have the chance to discuss your specific requirements so that we can mutually explore the most effective ways of solving your unique challenges.
Dates are as follows:
- June 17th 2010
- July 15th 2010
- August 19th 2010
- September 28th 2010
For more information, or to reserve your place on one of the upcoming days - contact Kate Cooper (katec@ergo.co.uk). 14/05/2010
Our friends over at Naace have been in touch. They're putting on a course covering off the new Ofsted Inspection Framework and its impact ICT.
Looks like it could be a valuable one to help get your head round any implications on your school.
Here's the info:
---------------------------------
The New Ofsted Inspection Framework and ICT Course (including e-safety, intervention and data)
When? Wednesday June 16th 2010
Where? Nottingham – venue TBC
An important course for all schools, this one day event will inform delegates of the key general features, emphasising changes and the implications in general and for ICT.
It will also provide guidance for responding to key changes including:
- New emphases in classroom practice
- Contributing to the school’s response to the PIB and the new streamlined SEF
- Implications for tracking achievements
- E-safety and data security
There will also be opportunities to discuss and plan cascade arrangements and direct working in schools.
For further details including how to book your place on the course please click on the link: www.naace.co.uk/1034 22/04/2010

Ergo have installed Managed Wireless into many schools across the country, and have always been brand agnostic. We’ve installed Cisco, HP and Aruba, depending on client preference, budget or suitability. Over the past 4 or 5 months, we’ve begun to lead with Meru.
We first encountered Meru through the usual channel – a sales call (yes, we get them too) that attempted to explain their USPs and win us over as a reseller. That was over a year ago, and at the time our Lead Solutions Architect thought it sounded either impossible, or at least too good to be true. 6 months down the line, following a glowing recommendation from a school, he took a second look.
Their amazing demo (a real head-on-the-block show) offered a controller and 1 AP with a single radio on 802.11n (2.4GHz) logging on 30 Netbooks simultaneously with a 4MB mandatory profile in 1min and 20secs. VoIP and multi-cast video topped off the show, and really caught our interest. Having seen the demo 4 times now, I’m starting to get a bit blasé about it, but what I witnessed yesterday (April 8th, 2010) has blown any doubts or misgivings that may have been lingering clear out to sea.
The Challenge
The plan was to have a straight-forward race between a Cisco AP and a Meru AP at a secondary school in the North East. 1 trolley-full of laptops all logging on with a much larger profile (50MB) in a classroom environment. Unfortunately a mislaid password meant that we couldn’t get on to the Cisco controller to turn off the other APs in the area – “Stuff it…” I said, “…let’s do it anyway.”
The kit list was as follows:
- 19 x Dell Latitude D531 laptops with Dell 1395 Wireless cards on 802.11g at 2.4GHz
Cisco:
- 1 x Cisco AIR-LAP1131AG-E-K9 AP (in the room – operating on 802.11g at 2.4GHz)
- 4 x Cisco AIR-LAP1131AG-E-K9 APs (offering bandwidth between 2 and 36Mbps at idle to that room from other areas on g at 2.4GHz)
- 1 x Cisco 4400 Controller
Meru:
- 1 x Meru AP320 (one radio set to 802.11n in 5GHz spectrum, and one set to g at 2.4GHz)
- 1 x Meru MC1500 controller (entry-level model)
The Results
19 laptops logged into the Cisco system in 195 seconds (not bad).
18 laptops logged into the single Meru radio in 154 seconds as the battery died on 1 just as it was about to log-on (amazing).
In essence, a single radio on a Meru AP beat a Cisco managed system with 5 visible APs by over 20%.
The Reason?
Meru implements a patented technology called Air Traffic Control. This means the network controls contention for access to the air. With other Wi-Fi technologies contention is managed using a “collision mechanism” (CSMA/CA) whereby the devices “talk” if no one else is talking. If another device decides to talk at the same time a “collision” is declared and both devices “back off” and have to retransmit the lost data.
As you get more devices competing for the air you find that you get more collisions, more retransmissions, and the whole system becomes more inefficient.
With large numbers of devices (5 is considered large) the collision mechanism may be 5% efficient! Central management of contention via air traffic control remains nearly 100% efficient.
In our multiple Cisco AP trial, this would have led to collision after collision on the Cisco system. The Meru system tells each client when to transmit, allocating an equal time period to all clients, and reserving an equal amount of uplink time for the AP to the controller, offering stable peak aggregate throughput and minimal loss through contention.
Summary
As I write this, I know that many will simply not believe these results. For one AP to function more efficiently than a managed system of 5 seems ridiculous (even more so against the global market leader), but I really don’t know what else I can tell you. It’s true! Had Meru Networks made this claim themselves I’d have laughed them out of the room, but this trial was arranged by us (we’ll continue to remain brand agnostic to retain the ability to satisfy customer requirements) and monitored by the school’s Network Manager (a Cisco fan). Given that Meru is a single-channel system operating all APs at full power, which means up to 30% fewer APs per site, the cost benefits are similarly impressive.
Gary Hardy (garyh@ergo.co.uk)
07/04/2010
You could forgive an organisation that's been blissfully ignorant up to now regarding data security.
Yes, the negative PR that comes out of a data breach is damaging, but the regulatory bodies up until now have been soft when it comes to dishing out the discipline.
Over the past two years 720 data breaches were reported to the Information Commissioners Office (ICO). On every occasion, punishment has been nothing more serious than warnings and enforcement notices.
All that's about to change though, and organisations can no longer bury their head in the sand safe in the knowledge that if it all goes pear shaped that the worst they’ll get is a slap on the wrist.
And that's just the beginning. In October 2009, the EU agreed new rules on reporting data breaches, with draft legislation put forward this year aimed to make all organisations that process personal data notify such breaches to the national regulator and all parties affected.
In terms of putting a figure on a data security lapse, Information Assurance experts reckon that for each personal record lost or otherwise violated organisations lose about £57.
The good news is that organisations can escape penalties if they can prove they've taken reasonable steps to protect the data.
The EU Data Breach Notification provision outlines that notification will be required “except where the provider can demonstrate it has applied appropriate technological protection measures which render the data unintelligible to unauthorised users”, such as enterprise level encryption solutions.
Any digital access device is a potential security risk - although more often than not the headline grabbing events are caused by the loss or theft of a laptop or USB memory stick.
Over the past two years, many data breaches that hit the headlines were blamed on individuals who ignored security policies.
The only way to ensure that loss or theft of a device won’t result in a widespread data security incident is to apply security by default to the data no matter what the circumstance. This must include the startup & shutdown of a laptop and transferring data to removable media such as USB pen drives.
Most of the lapses occur not because of meaningful wrongdoing - but because an individual was trying to save some time. Often, they’re fully aware of the data security policy, but decided not to follow it. This kind of very common scenario can only be avoided with some of the tools that are on the market today – such as full-disk encryption with pre-boot authentication, port and device control software, and removable-media encryption.
There are a range of hardware and software tools available - but which is best? Well there’s no definitive answer to the question. It very much depends on how IT works within your organisation. For example, an office running a desktop estate will have quite different needs to schools that offer a 1:1 student laptop scheme.
It’s worth having the conversation with us. At a time of uncertain budgets, having to manage a £500,000 fine could have a serious impact on your organisation.
16/03/2010This year, we're taking to the road to help answer some critical ICT challenges faced by primary schools.
Based around Free2Teach (our simple network management tool for primaries) we've set out three key themes that we've identified from our customers as being particular areas of importance:
- Pupil attainment & the effective use of ICT
- Sustainability & energy saving
- Learning in the future
There's a variety of technology which we've put together that help solve some of these common challenges. All of it is well worth a look for headteachers & ICT co-ordinators alike.
Here are the dates so far for our 2010 roadshow (more to be added soon):
- West Berkshire - 23rd June @ Microsoft
- SWGfL (Bristol & Torquay) - 6/7th July
- Ergo offices - 28th September
Others in the pipeline include Essex, Birmingham, London, Lincolnshire and Burton Joyce (Nottinghamshire). Drop us a line if you want to reserve an early place.
22/02/2010
One of our BDMs, Gary Hardy, who covers schools in the South West wanted to share his experience of working with many different types of network managers.
He’s been working in educational ICT for a fair while (don’t mention ‘The Big Four-O’) and has seen about every kind of approach a network manager can take.
While there’s a fair amount of light-hearted generalisation it does make for an interesting read.
Here’s his list of different types of network manager:
Social
- Knows everyone at the school and converses on an even level with all
- Probably lives within 10 miles of the school
- Understands the issues facing his/her colleagues
- Loves project work
- Gets coerced into favours
- Builds relationships with suppliers
- Large number of staff
- Usually gets the budget they need – but not always
Political
- Communicates mostly with SMT
- Has a clear understanding of school vision
- Knows attainment levels and school history
- Prioritises key SMT projects
- Probably sits on Board of Governors
- Favours key suppliers but keeps them at arms length
- Small staff with set responsibilities
- Gets budget for large projects
Analytical
- Measures everything and keeps a keen eye on budget
- Will trial/pilot everything coming into the school
- Commoditises equipment
- Relies on outsourced support to strict SLAs
- Plays suppliers off against each other
- Small staff
- Can justify budget, but won’t necessarily get it
Professional
- Previous corporate experience
- Keen policy maker
- Runs strict refresh policies on a tight ship
- Reports regularly to SMT
- Keeps an eye on supporting staff
- Keen on professional development for him/her and staff
- Prefers standardising on certain brands
- Never knowingly understaffed
- Budgets based on needs and SMT guidance
Resourceful
- Has a huge office that looks like a PC graveyard
- Would rather borrow skills than buy-in advice
- Always involved in projects, but defers decisions
- Driven by requests
- Will stick with a supplier if supported well, but no brand loyalty
- Gathers information from suppliers and peers
- Small staff / one-man-band
- Is handed a budget and deals with it
Technical
- Always buried in projects
- Likes to develop own systems
- Values outside ideas and input
- Would rather buy “the latest and best”
- Likes to deal with “off-the-shelf” suppliers and integrate
- Delegates minor technical tasks
- Medium staff
- Appreciated, though not always understood
- Gets some budget for innovative projects but struggles to justify day-to-day
No doubt some of this rings true, but the obvious truth is that defining a type of network manager doesn’t necessarily define a good network manager (however tongue-in-cheek). The plain fact remains that the best will wear all of these hats at various times - often wearing 2 or 3 at once!
If you are a network manager, it’s worth seeing how many categories you’re comfortable in and as Gary points out - worth taking particular note of the types that secure budgets (just for future reference!). 28/01/2010
Although Apple’s announcement on Wednesday may not have ended up being as exciting as most people had hoped, it’s yet another mark in the sand for the power of Apple’s PR machine.
The absence of multitasking will limit the use of this device for day-to-day computing and Apple’s strategic sparring with Adobe over the use of Flash technology may cause a headache for those that are looking for a web-enabled travel companion.
What Apple has achieved in this though is to revitalise interest in a technology that – since being touted as ‘the next big thing by Microsoft in 2001 – has struggled to get much mainstream traction.
PC-based tablets of 2010 offer the same high performance capabilities as other laptops, usually with the flexibility to be used either in slate mode or as a conventional laptop (with a ‘proper’ keyboard). It’s this flexibility and power that means you can still use it in the classroom, in the office or on the move.
Ergo Glide convertible slate tablet PC
The challenge for Microsoft is to capitalise on the spotlight for tablet technology and produce a responsive, pretty touch skin/GUI for Windows 7 to complement the hardware. Windows 7 does include some nice improvements for Tablet users, such as improved pen input and handwriting recognition, but it’s lacking the simple large-icon-based GUI that has been the true ‘killer-app’ for Apple.
Only then will Tablets begin to receive the exposure in the mainstream PC market that they deserve.
27/01/2010
BETT 2010 was a rude awakening for me. Although many people have said to me in passing "oh you should be on twitter", I was struggling to get my head round it.
It was only when I got wind of the online community work that had been arranged before and during BETT that I realised we had to get on board!
I've spent the last couple of weeks organising what we might put on there (after all, there's nothing worse than a social networking profile with no activity) and figuring out things that the people we know may find of benefit as opposed to just marketing noise.
We're working on special twitter only offers, in addition to sharing some of the thought leadership and insight from our partners and customers. I'm also really interested in the concept of crowdsourcing to make sure that we make events like our upcoming open days as relevant as possible.
12/01/2010
Traditionally, it’s pretty hard to talk about IT services at an event like BETT. For those not familiar with virtualisation and managed wireless, it can be hard to visualise exactly how you manage it on a day to day basis if you can’t ‘see it’.
Not only do we present infrastructure hardware on the stand for people to have a nosey at, we also network and configure it to drive all the devices etc we have on the stand. That means all the laptops, SecureDesks, our Free2Teach network and much more is running off the same cabinet that our solutions guys are talking to customers about at the show.
Our thinking is it makes it easier for schools to see exactly what these technologies mean in the real world, if they’re tangible in front of their eyes.
All that translates to a serious amount of cabling and networking, ensuring that the Intel Modular Server, SANs, Meru WLAN Controller and HP ProCurve switch etc are all fully configured.
Grand Hall starting to take shape before the big unveiling on Wednesday
SEN zone trying to get all the last minute niggles sorted
Other common bits to get sorted on Tuesday include installing the AV, branding the stand and then - if time allows - putting the little finishing touches to three days of hard graft! You can see from my phone snaps taken around 4.30pm, there will be plenty of people ‘burning the midnight oil’ to get their space ready for the doors opening at 10am on Wednesday.
Officially the doors are open for stand build until 10pm, although you can get an extension if you’re really struggling – taking you through to midnight. It has been known in the past on the Ergo stand, and it’s certainly best avoided if at all possible!
I received confirmation from our Contracts Manager that our new multi-touch all-in-one device has been assembled in time for the show. Complete with Windows 7 touch pack, it’s a real bonus for us to have it to show those that fly-by stand B100. If you’re at BETT, make sure you come and check it out.
‘The weather’ is still not a huge cause for concern in the Olympia area as I’m typing this. It’s still slippy on the High Street approach, but if you take your time you should be OK. Hopefully they might get a little bit of grit on it tonight bearing in mind the increase in footfall around the area (it’s the first show at Olympia since November).
So that’s all from the BETT build blog. From tomorrow we’re going to be handing the reins of the BETT blog over to some of the visitors to our stand. We’ll be getting their thoughts and opinions of what they’ve seen at the show and their opinion on what the ‘big things’ of 2010 promise to be.
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