All the benefits of a large in-house expert IT department, exactly when you need it, but without the cost. Our qualified engineers have years of experience, and they understand the importance and urgency of keeping your systems up and running.
Working in partnership with your existing IT personnel, we can provide support on an ad-hoc basis or assume responsibility for keeping your IT systems running through our fully managed service.
Ergo Computing provides a managed service specifically created for the ever-changing landscape of the UK education and public sector.
Expert help when you need it
|Managed Support Services |
- UK -based helpdesk
- Access to named technicians
- Fully customisable packages
- Telephone support
- On-site support
- Hardware support
- Wireless network support
- 1st line or 2nd line basis
Operating on a 1st line or 2nd line basis, Ergo understand that each IT stack is different, that’s why we ensure that flexibility is integral to all our support offerings. All our packages are fully customisable – whether that be the hours supported, response times or systems covered – meaning you get the expert level of cover that’s right for you.
We pride ourselves on operating a UK-based helpdesk, where you have access to named technicians as opposed to an anonymous call centre environment.
Our team of engineers have numerous years combined experience working on a wide variety of IT infrastructures – from small-scale primary school wireless implementations to systems with a global reach.
Regardless of the size of your department or organisation - we can offer you a robust and secure way of managing your IT environment and significantly cutting the cost of running your internal systems.
“We see Ergo’s technical team as an extension of our own team – providing a valuable managed service on which to provide highly available technology to our staff.”
“The reason why we continue to recommend Ergo is their flexibility, ability to listen and fantastic after-sales service. It is things like this which makes them stand out against their competitors.”