7. Ergo's engineer-staffed helpdesk gets straight to the source of any issues

Ergo does not have a call-centre. All technical calls are handled by a team of engineers who know its products inside out, and who alternate staffing the telephones with on-site visits. No frustrating scripts, no hours spent on hold. All Ergo products qualify for free lifetime telephone support, and helpdesk engineers will call all clients back within 60 minutes of logging an initial call.