Online support
Free2Teach: Online Support |
| Welcome to Free2Teach support There are currently 3 versions of Free2Teach available. The first version uses Windows Server 2000 and went on to have an updated version created for Server 2003. The latest version (Free2Teach 2) uses Windows Server 2008 and features a redesigned user interface, new additional features and adds support for Windows Vista and Windows 7. Due to the age of Windows Server 2000 most of the technical support documents are written for Windows Server 2003 and Server 2008, but because the version of Free2Teach for Server 2003 still uses the original interface design, some of the principles in the support documents for Server 2003 will still apply. These documents are for self help only; if you require further assistance please contact Ergo Support on 0115 9144160. You will need an existing support agreement in place, but if you no longer have one, we may be able to provide support on an ad hoc chargeable basis. |
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Ergo Computing provides a Software Packaging service to enable the School's ICT Teams to easily deploy their Educational Software to their workstations and laptops. The link below takes you to the information regarding this service including: Current list of packaged software, Software titles with special deplyment methods and titles that are unable to be packaged etc.. |
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: - Free2Teach: Software Packaging Information |
| Backups This section provides information on the various methods of backup used with Free2Teach. It includes information explaining how to configure and check backups, and how to use a backup to restore data. For all documentation on Free2Teach backups click the link below. |
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Backups - Free2Teach: Backups |
| Antivirus This section provides information about the antivirus protection configured as part of a Free2Teach installation. The products detailed in this section include: Symantec Corporate Edition (Mainly used on early Essex LEA Free2Teach version 1 servers) McAfee (Free2Teach Version 1 and Version 2 mainly Essex LEA) Sophos Enterprise Edition AVG You will need to regularly check your antivirus software is updating and use the management console installed on the server to clear any detected infections. Please follow the link below for documents relating to antivirus protection on Free2Teach. |
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Antivirus - Free2Teach: Antivirus |
| Reinstalling a PC / Adding a PC to the Domain This section contains documents explaining how to reinstall a computer joined to a Free2Teach network and joining computers to a Free2Teach network. Please note that Free2Teach version 1 only supports Windows XP. The latest version of Free2Teach (version 2.1) supports Windows XP, Windows Vista and Windows 7. |
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Reinstalling a PC - Free2Teach: Reinstalling a PC / Adding a PC to the Domain |
| Software Deployment and Installation Issues This section contains documentation relating to deploying software using Free2Teach. Included is general information for adding Free2Teach software packs to the Software Library Manager, as well as help for issues encountered whilst deploying software and information regarding the setup of specfic software titles for network deployment (e.g. Clicker 5). Some of these documents are workarounds for software that cannot be packaged due to the way they have been designed by the manufacturer and should help you to deploy via Free2Teach rather than installing manually on each workstation. |
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Software - Free2Teach: Software Deployment And Installation |
| Internet This section contains guidance for adjusting network settings such as proxy settings, home pages and internet favourites. You will also find documentation regarding server configuration changes (i.e. broadband migration). |
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Internet Section - Free2Teach: Internet |
| Server and Free2Teach Here you will find general documents relating to Free2Teach and includes information about: Windows Updates administration, Centrastage installation and other knowledge base articles. These documents assume a level of technical competence. For further details and assistance please contact Ergo Technical Support with your support agreement to hand. |
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Server & Free2Teach - Free2Teach: Server And Free2Teach Specfic |
| Increasing the number of MAK Keys on a Microsoft EES Agreement |
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See Related Document - Increasing the number of MAK Keys on a Microsoft EES Agreement |
| Printer Setup How to add X86 Printer driver on Windows Server 2008 x64 - [ntprint.inf file] is required |
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See Related Document - How to add X86 Printer driver on Windows Server 2008 x64 - ntprint.inf file is required |
