Your Statutory Rights

Cooling-off Period

At Ergo we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please contact Ergo on Tel. No. 0115 9144144 for a Return Material Authorisation (RMA) Number. Note: This number must be clearly labelled on the outside of the box or the goods will not be accepted.

Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service that provides you with insurance protection in case the goods are lost in transit.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority component of the postage charge (i.e. saturday delivery). For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

For more information about your other statutory rights, please visit the consumer direct website at: www.consumerdirect.gov.uk/

Your Ergo product warranty

The link below describes the warranty provided with your Ergo laptop. It is important that you take a few minutes to read through this document to understand how you get access to help and support and what is/is not covered by this service. We would suggest that you print a copy and keep it with your laptop after it is delivered. View warranty here