Warranties and support

All Ergo laptops are covered by our high level of technical support.

• All laptops are built to order in Nottingham
• Brilliant service and engineer-engineer support
• Lifetime free telephone support (local rate)
• UK based help desk - no call centres
• 5 years spare parts guarantee*

Ergo believes that warranties should be comprehensive, easy to understand and without volumes of small print.
Download our warranty booklet for full information.

Support

Every Ergo computer system is provided with free lifetime telephone technical support via a direct telephone number: 0115 914 4160. This service is provided Monday to Friday (excluding public holidays), between the hours of 8.00am to 6.00pm. Our support team operates on a 'call-back' basis to ensure all problems are dealt with in strict rotation, and therefore your call will be logged and a unique reference number issued to you. Please keep this number for any future correspondence as it will enable us to react quickly to your enquiry. Our support team will then phone you back (at our cost) within 60 minutes.

Alternatively you can use our electronic support services, especially when facing a problem outside working hours. The electronic support services can be accessed from our web site: http://www.ergo.co.uk/contact_support.html link

From the Ergo web site you can contact our support department by email. You can also access to driver downloads, help files and service packs which may help with your problem.

Warranty options

You can extend your standard warranty to 3 years on-site cover for a single payment of £50.
All Ergo student laptops come with 3 years return-to-base warranty as standard.

Where products are deemed to be out of warranty, Ergo offers a chargeable repair service. Call our technical support department on 0115 914 4160 for details.

Download our warranty booklet for full information.