Support

WE’RE WITH YOU ALL THE WAY

At Ergo Computing, it’s important to us that your investment is fully supported by specialists who care and have the expertise to offer in case you ever need it.  So, we have developed a comprehensive support plan, which will give you peace of mind when it matters most and you can turn to us as an extension of your own team.

Here’s what our support plan can offer you:-

Remote & Telephone Support

Sometimes rectifying a problem can be easily resolved over the telephone, which minimises any downtime.  Our dedicated support specialists will guide you through a step-by-step process to find the root of the problem and fix the issue.

Engineer Bank Days

If you have a problem that requires a site visit, or you need assistance with an install or upgrade; you can access an Engineer using your banked days.  All you need to do is call one our specialists and we’ll do the rest.

Lead Engineer Check-Up Visit

A lot can happen in 6 months, so we want to ensure your infrastructure is still delivering as effectively as it was from day one.  Our engineers will carry out an IT health check every 6 months to ensure everything is running as it should be.

Back-Up Checks

The integrity of any back-up system is crucial and a measurement of how effective a support plan should be.  Our services include this important peace of mind, so you can be assured that your data is secure and backed up.

Web Training

Whilst our support plan is designed to help you when things go wrong, we’re also here to avoid any disruption to your infrastructure.  We offer web-based training with our dedicated engineers to ensure you’re kept up to date with the latest IT technologies and developments.

Management Strategy Support

What are your medium to long terms IT objectives?  Will your current infrastructure meet your requirements over the next few years?  Do you know emerging technologies best suit your institution?  Our Management Strategy Support Day will help you understand, plan and get the best value for your budgets.

Call us today for a no-obligation chat and let us help you understand how Ergo Computing can help you understand your long term IT needs.  Our number is 0115 9 144 144 or email us letschat@ergo.co.uk and one of our specialists will contact you.