FAQs

If you have a question not listed on our FAQ section, please do not hesitate to contact us. You can find our contact details here.

Technical
General
Leasing

Technical

Q: What does it all mean?
A: See the technical glossary here>>>

Q: What is RoHS compliance?
A: Click here for RoHS compliance explained>>>

Q: What is Intel® Core™ Duo?
A: Click here for Intel® Core™ Duo explained>>>

Q: What is Microsoft Vista?
A: Click here for Microsoft Vista FAQs>>>

Q: How do I download the correct driver for my laptop?
A: Click here and enter the serial number of your machine.
Please note that drivers are not available for US Ergo laptops.

Q: How do I get technical support if the web site does not recognise my serial number?
A: Click here to fill in the online support form and we will reply within one working hour.

Q: What do the new Intel® CPU numbers mean?
A: Click here for Intel® CPU names explained>>>

Q: What is the new Intel® 945 ChipSet?
A: The new Intel® Mobile 945 chipset supercedes the Intel® Mobile 915 chipset. This newer chipset has been released to support the new Core^TM Duo processors. The 945 chipset also includes the faster GMA 950 graphics controller. Please contact the sales team for further technical details.

Q: How do I log a technical support call?
A: Simply call our technical support desk or fill out the online technical support form. More details here>>>

Q: When I press U I O P J K L M, I get numbers not letters on the screen?
A: This is because the "NUM Lock" is on - to turn off, press Function key and corresponding numlock F key at top of keyboard

Q: What is the difference between a XGA, SXGA, VGA and SVGA screen?
A: The difference is the screen resolution.

VGA (Video graphics array) = 640 x 480
SVGA (Super VGA) = 800 x 600
XGA (Extended graphics) = 1024 x 768
SXGA (Super XGA) = 1280 x 1024
WXGA (widescreen XGA) = 1280 x 800

Q: Which encryption products works with what machines?
A: Please see the compatibility tables on the encryption page.

Q: What is spyware?
A: Spyware is software that monitors or alters your computer without your consent. Commonly, spyware will monitor the websites you use and report this information to marketing companies. Another frequent spyware trick is to alter your computer so that advertising pop-ups appear on your computer when you are on the Internet. You can download Microsoft® anti spyware here>>>

Q: What if my laptop screen breaks?
A: Ergo offers 5 years spares availability guarantee on electronic spare parts, including screens. However, due to the cost of a laptop screen, we mostly recommend purchasing a new machine as a cheaper option.
The guarantee excludes system batteries

Q: I purchased my machine in the US, can I get technical support?
A: Please look for help from the US web site on www.ergo-computing.com.

General

Q: Which is the lightest Ergo laptop?
A: The Microlite 411 is the smallest and lightest laptop, weighing only 1.6kg including battery and optical drive

Q: Which machines meet the military ruggedisation standards?
A: The Hardcase Rugged, Hardcase Pro 212 and the Hardcase Tablet PC all meet a number of military ruggedisation standards.

Q: Can I choose the specification of my laptop?
A: All our laptops are build to order, so you can have the exact specification you need.

Q: What quality and environmental standards does Ergo hold?
A: Ergo is ISO 9001:2000 and ISO 14001:2004 certified.

Q: If the standard warranties do not offer what I am looking for, can I have a bespoke solution?
A: We can tailor a warranty package to meet your specific situation.

Q: How long has Ergo been established?
A: Ergo was founded in 1988, and has developed to be the leading manufacturer of laptops in the UK.

Q: Which forms of payment does Ergo accept?
A: We accept Mastercard, Visa, Switch, BACS and government purchasing cards.

Q: What do I do if I spill a drink onto my laptop?
A: Immediately unplug the laptop from the mains, shut down, remove the battery and place the laptop in a dry place (at room temperature).
Do not use the laptop again until it is completely dry.
Contact Ergo if you are in the least concerned that you may have damaged the machine.

Q: What do I do if my laptop gets stolen?
A: Contact Ergo with the serial number, and we will register it stolen. Because serial numbers are retained by Ergo, we do frequently track down stolen machines.
It is important you make a note of the serial number of your machine.

Q: I have seen a cheaper laptop somewhere else, so why buy from Ergo?
A: Please visit the "Why Ergo" section here>>>

Q: What is the difference between a laptop and a notebook?
A: There is no difference, the terms are interchangeable.

Q: Will Ergo take back redundant IT equipment in accordance with the WEEE Directive?
A: The Waste Electrical and Electronic Equipment (WEEE) Directive requires manufacturers to recycle or safely dispose of redundant IT equipment returned from their customers. The directive is due to become UK law in June 2006, however Ergo currently offers its customers an equipment recycling and disposal service subject to certain terms and conditions. Contact us to discuss.

Leasing

Q: Who can lease laptops?
A: Ergo Finance offers leasing to the public sector and to corporate businesses.
Through the Learn Anywhere^TM scheme students can lease laptops via their school, college or university.