Returning equipment

Ergo, like most major manufacturers, operates a Return Management Authorisation (RMA) policy and therefore requires you to contact Technical Support for an RMA number before returning the item.

When returning items please remember that you are responsible for the quality of the packaging. If you have any concerns about your packaging please contact Ergo to have suitable packaging despatched.

Even if we arrange collection, Ergo assumes no responsibility for any damage caused by inadequate packaging. This will be chargeable to the client. Please note that we use a standard overnight carrier for collection, so please do not presume a 'hand carry' approach.

If returning a notebook for repair please be aware that software errors will generally be chargeable, as will "no fault found" situations. Should the work not be covered by warranty then a £75 evaluation charge will be made if you decide not to proceed with the work.

We reserve the right to withhold the return of equipment until any repair charges are settled for clients without credit facilities. (We do accept Access and Visa payments).

If after 3 months a client has failed to pay for a repair, or has failed to give Ergo a decision about wanting a chargeable repair completed, then we will issue a formal 7 day notification letter. If following this there is still no resolution of the outstanding issue, Ergo will assume that the client feels the repair is beyond economic repair and dispose of the equipment accordingly.