Returns Process
If you would like to return an item, please complete the request form below and send to your Ergo Account Manager.
Please note the following:
- Return policies vary according to manufacturer
- Items that are not faulty must be unopened and in resale condition
- Restocking fees may apply
Damaged Goods
Must be logged within 5 days of receipt and the proof of delivery must be signed in accordance with the state of the goods.
DOA / Faulty Items
If an item has arrived dead on arrival, or is faulty, it must be reported to Ergo ASAP folowing delivery, Ergo will then advise on returns/replacement process.
Ordered in Error
If you have ordered a incorrectly or you have changed your mind you will need to complete a returns request. Returns are only accepted at the suppliers/vendors discretion and will incur a restocking fee.
Request a Return From
Please complete the table below and send to your Ergo Account Manager. We will then be in touch to confirm the next steps.