Your Support Options
With our range of support options, you can be confident that our experienced support engineers will work with you to resolve your problems.
Virtual Technical Team (VTT)
At Ergo we have a range of packages to choose from, all wrapped up in one monthly cost.Giving you the best of both worlds. The flexibility of having your own technicians alongside access to the range of technical expertise and knowledge - a welcome helping hand from Ergo.
Telephone and Remote Support
Our telephone and remote support service provides support for Office 365, Google and Azure.You can be confident that our experienced support engineers will liaise with you to provide professional assistance in resolving your problems. You can also choose this level of agreement as a stand-alone service or as a wider infrastructure solution such as a server refresh.
Telephone and Remote Support Plus
Ensuring your core services are proactively monitored on a daily basis, giving you peace of mind.A higher level of service from our team of support engineers for your organisation. Your core services including physical servers, virtual servers and back-ups are monitored. If intervention is needed or new hardware is required, we’ll notify you and send a quote.
On Site Technical Support Visits
Great for smaller organisations such as primary schools with no on site technical resources.Our Level One Engineers will be on hand to resolve your issues, you’ll have peace of mind knowing that our support team is just an email or phone call away. Our team can resolve issues including but not limited to client devices, print, displays, wireless and firewalls.
An additional resource to support you on specific projects being implemented by your technical team.For when you need a helping hand. At Ergo we have Level 1, 2 and 3 engineers with different levels of experience and knowledge, so we can easily match you with the right engineer. With this option you can pay a specific amount annually in advance and the days are called off from this “pot” of money.